To initiate a return or exchange, please provide your order number along with either your email address or phone number. This will help us locate your order and determine its eligibility for return or exchange based on our return policy outlined below. If your return request is not approved through this process, it indicates that your order is not eligible for return. For further assistance, you can reach us at +91 8454019833 or via email at contact@neolux.in. Our standard response time is typically within 48 working hours.

Return Policy

We are pleased to offer a 7-day return policy for items that are unused and unworn, with tags still attached. Once the returned item is received and inspected, we will process your refund within 15 business days.