Warranty

At Neolux, we offer a comprehensive one-month warranty for all products purchased online. We are committed to providing necessary repairs and repolishing of your jewelry for one year from the date of purchase. This warranty applies to all products, including items on sale. Please note that this warranty does not cover products that have been modified, misused, subjected to normal wear and tear, or neglected by the buyer.

Sales Policy

When you place an order with Neolux, you enter into a binding agreement with us. Once your order is confirmed, the price indicated on the invoice, inclusive of taxes and shipping, is final.

Please note that confirmed orders are considered final, and we do not entertain cancellation requests. Neolux reserves the right to cancel any order in case of unauthorized payment activity.

If you receive a damaged or incorrect product from Neolux, please notify us via email, including product images and a copy of the invoice. We will promptly arrange a pickup from your doorstep using the address below:

Neolux
Office 11 Vardhaman Industrial, Bhandup West near Nahur Railway Station,
Mumbai, Maharashtra 400078
Mobile No.: 8454019833
Email ID: contact@neolux.in

Upon receiving the item and completing a quality control check, we will ship the correct product to you within 2 to 3 business days.

Return, Refund, and Cancellation Policy

You have a one-hour window to cancel an order after placing it. The refund will be processed within 10 business days through the same payment method. For returns of delivered jewelry, please inform Neolux via email (including tag number, invoice copy, and product image) at contact@neolux.in within 24 hours of receiving the product. We will arrange a complimentary pickup for products reported within this 24-hour window. Please use the following address:

Neolux
Office 11 Vardhaman Industrial, Bhandup West near Nahur Railway Station,
Mumbai, Maharashtra 400078
Mobile No.: 8454019833
Email ID: contact@neolux.in

Our team will inspect the returned product upon receiving the parcel from the courier partner. Once approved, the refund will be processed within 15 business days.

Privacy Policy

Introduction

Our Privacy Policy (“Policy”) explains how Neolux collects, uses, discloses, and transfers your information. We prioritize the trust and privacy of our customers. Please read this Policy to understand our data handling practices.

Note: This Policy may be updated without notice, so we recommend regular reviews.

By visiting our website, you agree to abide by the terms and conditions of this Privacy Policy. If you disagree, kindly refrain from using our website. This Policy is incorporated into and subject to our Terms and Conditions.

Collection of Personally Identifiable Information and Other Information

When you use our website, we collect and securely store the personal information you provide. This helps us deliver a safe, efficient, and tailored experience that meets your needs. While you can browse our site anonymously, certain services may require information input.

We may automatically track specific information, such as your URL history, browser details, and IP address, to understand user demographics and interests. We utilize “cookies” on select pages to enhance user experience and provide targeted information. Most cookies are session-based and are deleted upon session completion. You have the option to decline cookies, but this may limit certain features.

When making a purchase, we collect buying behavior data and, for transactions, additional information like billing details and payment instrument data.

Posting messages or feedback on our platform may involve information collection for dispute resolution and customer support.

Personally identifiable information (e.g., email, name, phone number) is collected when registering for an account. While some sections allow browsing without registration, activities like placing an order require registration. We may use your contact information to send offers based on your interests.

Use of Demographic/Profile Data/Your Information

We use personal information to provide services, resolve disputes, troubleshoot, ensure safety, collect payments, understand user interests, offer product updates, and enforce terms and conditions.

With consent, we access SMS, contact lists, location, and device data to enhance services. Data collected is stored for internal improvements.

We gather demographic and profile data to improve our offerings and tailor content based on preferences.

IP addresses help diagnose server issues and administer the website. They also aid in broad demographic information collection.

Periodic optional surveys may request contact and demographic data to personalize user experiences.

Sharing of Personal Information

We may share personal information with corporate entities and affiliates for marketing purposes unless you opt out. Disclosure to third parties may occur to provide access to our services, comply with legal obligations, enforce terms, conduct marketing and advertising, or investigate fraud and illegal activities. We don’t share personal information for third-party marketing without consent.

In mergers or acquisitions, personal information may be shared/sold with the new entity, which will adhere to this Policy.

Links to Other Sites

Our website may contain links to other sites that collect personally identifiable information. We are not responsible for their privacy practices or content.

Security Precautions

Our website employs stringent security measures to protect data against loss, misuse, and alteration. We use secure servers when accessing account information.

Choice/Opt-Out

Users can opt out of non-essential communications, both from us and on behalf of partners, after setting up an account.

Advertisements on neolux.in

Third-party advertising companies may use information about your visits to provide relevant ads.

Your Consent

Using the website implies consent to information collection and use as per this Policy.

Grievance Officer

In accordance with the Information Technology Act 2000, the Grievance Officer’s details are as follows:

Neolux
Email: support@neolux.in

Please contact us with any questions regarding this statement.